Location: Colorado Springs, CO, United States
Provides high-quality support to clients with standard service requests on a daily basis.
Under direct supervision, assists clients by responding to phone, electronic correspondence, and other inquiries regarding company products, services, and procedures.
Provides basic technical assistance to clients and assists in responding to straightforward client inquiries. Influences client adoption of digital capabilities
Corrects straightforward issue resolution in client accounts. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
Reviews daily unresolved client inquiries to ensure proper follow-up and closure
High school/secondary school or the equivalent combination of education and relevant experience AND
0+ years of total relevant work experience