Overview:

Provides high-quality support to clients with standard service requests on a daily basis.

Responsibilities:

• Under direct supervision, assists clients by responding to phone, electronic correspondence, and other inquiries regarding company products, services, and procedures.

• Provides basic technical assistance to clients and assists in responding to straightforward client inquiries. Influences client adoption of digital capabilities

• Corrects straightforward issue resolution in client accounts. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.

• Reviews daily unresolved client inquiries to ensure proper follow-up and closure

Qualifications Required:

• High school/secondary school or the equivalent combination of education and relevant experience AND

• 0+ years of total relevant work experience